Success: MBE First to Earn Prestigious Outsourcer Certification in the US


Benchmark totalA3i Inc. announced that they are the first in the United States to achieve Outsourcer Certification by BenchmarkPortal. This recognition is one of the most prestigious awards within the customer service and support industry.

“A3i has excelled in this category connecting with patients and providers with competence, courtesy and compassion,” said Jorge Amaro, CEO. “This certification is a testament to the skill and commitment of our all our teammates.”

BenchmarkPortal awards the “Outsourcer Certification” designation to outsource contact centers that pass a stringent audit of their performance against their contractual Service Level Agreements. Only outsource contact centers that statistically demonstrate substantial adherence to their outsource commitments are eligible to earn the award.

BenchmarkPortal notes that Outsourcer Certification is an important distinction because it is based on objective, performance-based criteria, comparing metrics achieved to those contracted with clients.  “The customer contact function is a strategic element of success for any enterprise, whether in the private, government or non-profit sectors. When clients entrust some or all of this key function to an outsource partner, they want to know that the partner has shown it can and does fulfill its operational agreements,” said Bruce Belfiore, CEO of BenchmarkPortal. “This award confirms A3i’s record of delivering service that fulfills its commitments. We congratulate Mr. Amaro and his team for this important achievement.”


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